Terms & Conditions - Bounce by Trampoline Finance Inc.

These Terms & Conditions govern your use of the Bounce app and associated services, provided by Trampoline Finance Inc.


1. Introduction

These Terms and Conditions (the “Agreement”) constitutes a legal agreement between you (“you” or the “User”) and Trampoline Finance Inc. (“Bounce”, “we”, “us”, “our”), a Canadian-registered money services business. This Agreement, together with any policies or documents referenced within, governs your access to and use of the Bounce app, account (the “Account”) and all associated features and services (collectively, the “Service” or “Services”). By creating an Account and/or otherwise using the Services, you agree to be bound by these Terms and Conditions.

If you do not agree with any portion of this Agreement, you may not use the Services. Your use of the Services constitutes your acknowledgment and acceptance of this Agreement, as well as any amendments, updates, or modifications as provided by Bounce.


2. Definitions and Interpretations

a) Money Movement Processes

Bounce offers several transaction flows to accommodate different transfer needs:

  • User Send Money Flow: Users may initiate transfers to other users directly within the app.
  • User Request Money Flow: Users may request funds from other users directly within the app. The recipient will receive a notification and can choose to approve or deny the request. If approved, the requested amount will be transferred to the User's account following verification procedures.
  • Self-Transfer Flow: Users may initiate transfers between their accounts at financial institutions and their Bounce Account.
  • Splitting Expenses Flow: Users have the option to join groups with other users to split expenses. Once an expense is created within the group, the app calculates each user’s share and enables group members to settle their portions with each other.

As mentioned below, all transactions undergo a verification process before completion to ensure compliance with security protocols and regulatory requirements.


3. Eligibility

To register for an Account, you represent and warrant that you:

  • Are a resident of Canada.
  • Are at least fourteen (14) years of age.
  • Have provided truthful, accurate, and complete information during the registration process.
  • Will comply with all terms of this Agreement and all applicable laws, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (Canada)(“the Act”).
  • Are not using (or will be using) your Account on behalf of another person or entity or allow any other person to use your Account.

As a registered User, you agree to maintain accurate and current information with us and are solely responsible for safeguarding your login credentials.

4. Account Verification and Security

Upon registration, we may require you to provide identification information as part of our onboarding process, in accordance with the Act. You agree to cooperate with any requests for identification information, which may include but is not limited to government-issued ID, proof of age, address, email, and verification of your financial accounts.

By providing us with a mobile number, you consent to receiving transactional and Service-related communications. You are responsible for maintaining accurate contact information.

In the event of any unauthorized access, loss, or theft of your credentials, you agree to notify us immediately. You are liable for all activities on your Account until such notice is received.


5. Electronic Delivery of Information

All notifications, including statements, transaction history, and other Account-related communications (“Account Information”), will be delivered electronically through our website , app notifications, email, or SMS. By agreeing to this Agreement, you consent to electronic delivery of all communications. It is your responsibility to review Account Information and notify us immediately of any discrepancies or inaccuracies.


6. Transfers and Transactions

a) Transaction Completion and Settlements

Even though we do our best to reduce transaction settlement times to a minimum, these settlement times may vary based on the flow type, risk assessments, source of funds, and compliance requirements. Delays may also occur due to external factors, including delays caused by an issuer’s or recipient's financial institution or from security reviews. You are responsible for ensuring that sufficient funds are available in your linked financial institution(s) account(s) for each transaction to avoid delays or interruptions. Transaction initiated without sufficient funds in your linked financial institution(s) account(s) will ultimately not be completed and settled. This may result in additional fees from your financial institution(s) and from us. Furthermore, we reserve the right to block users and transactions if notified or aware of insufficient funds or any other dispute during processing.

To complete any inbound transfer of funds, you must either manually accept each transfer or enable the auto-deposit feature within your account settings. If an inbound transfer is not accepted within thirty (30) days from the date of initiation, the transaction will be automatically cancelled, and the funds will be returned to the sender. It is your responsibility to ensure that you accept inbound transfers promptly to avoid cancellation.

b) Transaction Limits and Limitations

Transactions made through Bounce are subject to limits set by Bounce and regulatory requirements. Limits may be imposed based on daily, weekly, or per-transaction amounts and are influenced by compliance and risk protocols. Certain transactions may require additional approval and verification based on real-time risk assessments. You can consult what the limits are within in the app.

Transactions may be delayed or denied if flagged as potentially fraudulent or high-risk, in which case the User may be required to provide additional verification or documentation. Bounce reserves the right to modify transaction limits or requirements based on evolving security, regulatory, or business needs.

c) Security and Monitoring

All transactions are monitored in real-time to comply with our security protocols, regulatory guidelines, and internal policies. This includes verification and assessment to detect potentially fraudulent activity or suspicious behavior.

Bounce employs real-time transaction monitoring to detect suspicious or unauthorized activity. Transactions may be subject to review, verification, or security holds based on risk assessments. Transactions flagged as high-risk may require additional documentation or approval and may be canceled if deemed fraudulent or non-compliant with this Agreement or applicable laws.

We are required to report any suspicious transactions or user behaviors to FINTRAC, in accordance with the Act. Under this law, Bounce is required to monitor, report, and take action on transactions that appear suspicious or are linked to potential money laundering or terrorist financing activities. As a regulated Money Services Business (MSB), Bounce must adhere to stringent compliance obligations, including Know Your Customer (KYC) verification, continuous transaction monitoring, and prompt reporting of any activities that raise red flags, all in line with FINTRAC’s guidelines and the Act.

d) Record of Transactions

By using the Services, you acknowledge and agree that Bounce, a sender’s financial institution, and a recipient’s financial institution may retain records of information related to each transaction facilitated through the Services. This information may include, but is not limited to:

  • The names of sender(s) and recipient(s).
  • The transit numbers, account numbers, institution numbers and names of the financial institutions for both the sender(s) and the recipient(s).
  • Additional transaction details as required for compliance with applicable laws and regulations, including anti-money laundering (AML) and anti-terrorist financing obligations .

Bounce and participating financial institutions will retain transaction records for the period required by applicable laws and regulations. The specific retention period may vary depending on jurisdictional requirements or internal policies.

Transaction records are maintained in a secure environment and may only be accessed by authorized personnel for purposes permitted under this Agreement, such as compliance, security, accounting, or dispute resolution. Transaction records will not be disclosed to unauthorized third parties except as required by law or with the consent of the User.

7. Fees

The fees applicable to the Service are available here. Bounce reserves the right to modify the fee structure with prior notice to the User.

8. Prohibited Use

In connection with your use of the Services, you agree not to, directly or indirectly:

  • Violate any terms in this Agreement or any applicable laws, regulations.
  • Engage in or support fraudulent, misleading, illegal or otherwise unauthorized activities, or facilitate others in doing so.
  • Conduct transactions that involve illegal, unauthorized, or prohibited items, substances or services.
  • Use another person’s Account without authorization or attempt to circumvent or bypass security measures.
  • Impersonate any person or entity or misrepresent your affiliation with another person or entity.
  • Use or attempt to use the Services in a way that results in complaints, disputes, claims, or losses to Bounce or other users.
  • Engage in gambling, gaming, or any similar activities involving an entry fee or prize unless permitted by law.
  • Exploit the Services for rewards, perks, or points from a linked credit card or engage in multi-level marketing, pyramid schemes, or Ponzi schemes.
  • Conduct any transaction that promotes hate, violence, racial intolerance, or criminal activity.

9. Account Holds and Security

In order to protect the Services, we may implement account holds or restrictions for certain transactions if required by law or internal security measures. We may hold funds on deposit for up to five (5) business days during verification processes.

10. Force Majeure

Bounce will not be liable for any delay or failure in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, technical failures, government actions, epidemics, or labor strikes. In such events, Bounce reserves the right to suspend or terminate the Services without prior notice.

11. Anti-Hacking Provisions

You are prohibited from violating, circumventing, breaching or attempting to violate, circumvent or breach the security measure implemented to protect the Services, including but not limited to:

  • Using any robot, spider, scraper, or other automated means to access the Site, Services, or any data or content.
  • Engaging in data mining, scraping, or other unauthorized data retrieval or copying techniques.
  • Gaining unauthorized access to systems or networks, or interfering with the security, integrity, or functionality of the Services.
  • Attempting to interfere with the functionality of the Services through unauthorized software, viruses, malware, or other harmful computer codes.
  • Disrupting, circumventing, or disabling any security features, access controls, or technological measures protecting the Services.

12. Disclaimers and Limitation of Liability

We provide the Services “as is” and “as available”, without warranties of any kind. We strive to ensure secure and reliable Services but cannot guarantee uninterrupted access, absolute security or that no errors or delays will occur. To the extent permitted by law, Bounce is not liable for any direct, indirect, incidental, or consequential damages related to your use of the Service and we disclaim all warranties, express or implied. We are not liable for the actions of third parties or other users.

The Service facilitates peer-to-peer transfers through various payment methods, which are processed by external banks and other financial institutions outside of Bounce's control. As such, these transactions may be subject to reversals initiated by any entity involved. Most of these payment methods are not processed in real-time and may take from several hours to a few days to clear, potentially resulting in temporary holds on your funds. Bounce is not liable for any delays, reversals, or holds caused by these processes.

Furthermore, the accuracy of transactions facilitated by the Service depends on the information provided by your financial institution(s). This information may not always be current, leading to potential cancellations or reversals if, for example, a financial institution rejects a fund request. Users are solely responsible for ensuring their accounts are sufficiently funded before initiating any inbound transfers to the Service. Bounce cannot be held liable for transaction failures due to insufficient funds or outdated or inaccurate financial information.

Bounce is not responsible for, and cannot be held liable for, any transfers or other transactions initiated through the Service that fail to complete due to issues with third-party financial institutions. By using the Service, you acknowledge and accept these responsibilities and limitations.

Bounce will only be liable to you for direct damages and the extent of such liability shall not exceed the higher of (i) the amount you paid in fees to Bounce during the 12-month preceding the occurrence of the event giving rise to such liability or (ii) CAD$100. We are not liable for any indirect, punitive, or consequential damages, including losses from cancelled or otherwise non-completed transactions.

Certain jurisdictions do not allow the exclusion of implied or statutory warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.

13. Indemnification

You agree to indemnify and hold Bounce, its affiliates and their respective directors, officers, employees and agents (each, an "Indemnified Party”) harmless from any losses, damages, expense and cost, including without limitation costs of defense and attorney’s fees, or claims arising from your use of the Services or breach of this Agreement, regardless whether any such claim is alleged to have arisen in whole or in part out of the acts or omissions of the Indemnified Party and regardless of whether such claims are based upon the theories of breach of contract, negligence, strict liability in tort, or otherwise.

14. Intellectual Property

All content, data, features, and functionalities offered through the Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are and remain the exclusive property of Bounce, its affiliates, or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Subject to compliance with this Agreement, Bounce’s policies and applicable laws, you are granted a limited, revocable, non-exclusive, non-transferable (either directly or indirectly) license to access and use the Services solely for your personal, non-commercial purposes during the term of this Agreement. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content or data from the Services without our prior written consent, except as follows:

  • You may temporarily store copies of content or data in RAM incidental to accessing and using the Services.
  • You may store files that are automatically cached by your browser for display enhancement purposes.

You agree not to:

  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services.
  • Reverse engineer, decompile, or disassemble any portion of the Services or the software used in connection with the Services.

The Bounce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Trampoline Finance Inc. or its affiliates or licensors. You must not use such marks without our prior written permission.


15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. The parties irrevocably agree to submit any action, suit, or proceeding arising out of or connected with this Agreement to the exclusive jurisdiction of the appropriate courts located in Montreal, Quebec, Canada.

16. Termination; Suspension of the Account

Bounce reserves the right to:

  • Suspend, restrict, or terminate your access to the Services or your Account at our sole discretion, without prior notice, if we believe you have violated this Agreement or if we suspect unauthorized activity.
  • Place a hold on your Account or specific transactions if required by law, requested by a regulatory authority, or deemed necessary to protect Bounce, our users, or third parties.

Upon termination or suspension, any pending transactions may be canceled, and any funds in your Account, after deducting applicable fees or amounts owed, may be returned to you as permitted by law. You may close your Account by contacting customer support, but you remain responsible for any outstanding obligations related to the Account.

17. Court Orders, Regulatory Requirements, or Other Legal Process

Bounce may be required to take specific actions, including freezing, withholding, or remitting funds in your Account, in response to:

  • Subpoenas, court orders, search warrants, or other binding orders from a governmental authority.
  • Requests or requirements by regulatory agencies or law enforcement bodies.

We reserve the right to determine, at our sole discretion, the actions required under such legal processes and have no obligation to contest or appeal any court order or legal process involving you or your Account or any liability resulting from or associated with taking or not taking such actions.

18. Amendments and Updates

Bounce reserves the right to modify, update, or revise this Agreement, as well as any policies or documents referenced within, at our sole discretion and at any time. Such amendments may be made to reflect changes in legal or regulatory requirements, improvements to the Services, or other operational needs.

Any material changes to this Agreement will be communicated to you through electronic means, such as email or notifications through the app. Your continued use of the Services after receiving notice of any changes will constitute your acceptance of those changes. If you do not agree with any modifications or updates to this Agreement, you must immediately cease using the Services and may close your Account by contacting customer support.

19. Term and Termination

a) Term

This Agreement shall be effective as of the date you register and create an Account with Bounce (the “Effective Date”) and will continue until terminated in as specified under relevant sections of this Agreement (the “Term”).

b) Termination for Default

In addition to other rights or remedies available under this Agreement or at law, either party may terminate this Agreement, or any part thereof, upon providing written breach notice to the other party in the event that the other party breaches a material term of this Agreement or fails to observe or perform a material obligation under this Agreement. Such termination will be effective immediately upon sending a termination notice if the breach remains uncorrected within the period specified in the breach notice.

c) Termination Due to Bankruptcy or Insolvency

Either party may terminate this Agreement with immediate effect upon written notice if the other party:

  • Becomes bankrupt or insolvent;
  • Has proceedings commenced by or against it under any statute or law related to bankruptcy, insolvency, restructuring, reorganization, liquidation, or dissolution.

Upon termination, neither party shall have further obligations or liabilities to the other under this Agreement, except for such obligations and liabilities that existed as of such termination.

d) Voluntary Termination

You may close your Account with us at any time by contacting our customer service team at support@bouncepay.ca or by clicking . Upon receipt of your request, we will process the closure of your Account in accordance with our standard procedures. Please note that any pending transactions must be completed or cancelled prior to Account closure. Closure of your Account will terminate this Agreement.

e) Waiver of Claims

Each party hereby waives, releases, and renounces all rights, remedies, and claims, including claims for direct or indirect damages, losses, compensation, or lost profits, arising out of this Agreement as a result of a termination by the other party in accordance with this section. This waiver does not apply to rights and obligations explicitly stated as surviving termination.

f) Survival of Obligations

Notwithstanding termination or expiration of this Agreement, certain provisions shall survive and remain effective, including but not limited to:

  • Disclaimers and Limitation of Liability (Section 12);
  • Indemnification (Section 13);
  • Intellectual Property (Section 14)
  • Governing Law (Section 15).

These provisions, along with any other obligations or liabilities specified as surviving in this Agreement, will remain in effect and enforceable following the termination or expiration of this Agreement.


20. General

a) Assignment

You may not transfer or assign your rights or obligations under this Agreement to any third party without our prior written consent. We may assign or transfer our rights and obligations under this Agreement to any third party at our discretion and without your consent.

b) Severability

If any term or provision of this Agreement is deemed invalid, illegal, or unenforceable, such term will be modified to the minimum extent necessary to give effect to the parties' intent. The remaining provisions of this Agreement will remain in full force and effect.

c) Entire Agreement

This Agreement, including any referenced policies or documents, constitutes the entire understanding between you and Bounce regarding the use of the Services. Any prior or contemporaneous agreements, representations, or understandings, whether oral or written, are superseded by this Agreement.

d) Headings

Headings are provided for convenience only and do not affect the interpretation of this Agreement.

e) Contact and Communication

For questions or concerns regarding this Agreement, please contact our customer support team through our website or app. We may communicate with you through email, SMS, live chat, or app notifications using the contact information provided during registration.

f) Language

Il est de la volonté expresse des parties que la présente Entente et tous les documents s’y rattachant soient rédigés en anglais seulement. Une version française de la présente Entente est disponible ici. The Parties have expressly requested that this Agreement and all related documents be drawn up in English only. A French version of this Agreement is available here.